Trent is the founder and CEO of Happy Guest Promotions. He has over twenty years of gaming experience beginning as an entry-level I.T. technician and progressing to managerial and executive roles in I.T., Slots, and Marketing at the property, corporate, and vendor levels.
Trent's career has taken him across the United States including the
Trent is the founder and CEO of Happy Guest Promotions. He has over twenty years of gaming experience beginning as an entry-level I.T. technician and progressing to managerial and executive roles in I.T., Slots, and Marketing at the property, corporate, and vendor levels.
Trent's career has taken him across the United States including the Las Vegas Strip, St. Louis, Mississippi Gulf Coast, Shreveport, and New Orleans. Trent's diverse experience has allowed him to become familiar with virtually all of the gaming markets in the United States.
In addition to his professional pursuits, Trent is also an active hospitality academic and has been an adjunct professor at Tulane University and the University of Southern Mississippi and currently teaches at the University of Nevada, Las Vegas.
Trent studied music at the University of Oklahoma and received his bachelor's degree in Social Science & Music from Loyola University New Orleans. He received his master's degree in Hospitality Management from the University of Nevada, Las Vegas and is completing his Ph.D. in Urban Studies at the University of New Orleans.
Trent loves all things New Orleans including its food, drink, and beloved New Orleans Saints, where he played on the drumline.
Fun Fact: Trent has been part of both the world's largest line dance and world's largest YMCA dance.
Alicia manages sales for Happy Guest Promotions and has over ten years of gaming experience beginning as a Management Training Associate at Penn National Gaming's Hollywood Saint Louis Casino. Alicia was the only Management Trainihng Associate chosen across all of Penn when she joined the program, being selected over thousands of applican
Alicia manages sales for Happy Guest Promotions and has over ten years of gaming experience beginning as a Management Training Associate at Penn National Gaming's Hollywood Saint Louis Casino. Alicia was the only Management Trainihng Associate chosen across all of Penn when she joined the program, being selected over thousands of applicants.
After cross-training in all facets of casino operations, she quickly rose through the ranks of marketing, holding positions in promotions and player development. She then moved to vendor sales with VizExplorer and Happy Guest Promotions where she regularly exceeds all sales goals.
Alicia graduated with a bachelor's degree in Advertising, Magna Cum Laude, from Johnson & Wales University in her hometown of Providence, Rhode Island. She loves to travel and holds dual US and Portuguese citizenship.
Fun Fact: Alicia is a karaoke enthusiast and used to be a lead KJ at the world famous Kat's Meow Karaoke Club on Bourbon Street.
Born and raised in Newport Beach, California Lauren attended college at the University of Colorado at Boulder graduating with a bachelor's degree in Psychology.
Prior to joining Happy Guest Promotions, Lauren worked at a protein cookie/bar company as a sales and logistics manager.
Lauren loves spending time with her family and friends, gam
Born and raised in Newport Beach, California Lauren attended college at the University of Colorado at Boulder graduating with a bachelor's degree in Psychology.
Prior to joining Happy Guest Promotions, Lauren worked at a protein cookie/bar company as a sales and logistics manager.
Lauren loves spending time with her family and friends, game nights, movies, wine & cheese nights, getting scratch offs and Slurpee’s with her 87 year old grandma, weekend trips, concerts, and football Sundays.
Fun Fact: Lauren is the only girl in her family besides her mother, having 1 brother and 7 cousins who are all boys.
Monika is the newest member of Happy Guest Promotions. She brings over five years of gaming experience to the team. At HGP, she assists with all aspects of the company’s operations.
Born and raised in Providence, Rhode Island (the biggest city in the smallest state!), she enjoys spending time with her friends and family – especially her ne
Monika is the newest member of Happy Guest Promotions. She brings over five years of gaming experience to the team. At HGP, she assists with all aspects of the company’s operations.
Born and raised in Providence, Rhode Island (the biggest city in the smallest state!), she enjoys spending time with her friends and family – especially her new baby girl.
Fun Fact: Monika is a fitness enthusiast and formerly was a kickboxing instructor!
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